Shipping Policy
SHIPPING POLICY
At Pinkie, we want ordering to feel simple and straightforward, from the moment
you place your order to the moment your cloths arrive.
PROCESSING TIME
All orders are processed within 1-2 business days.
You'll receive an order confirmation email shortly after placing your order,
followed by a second email containing your tracking information once your order
has been shipped.
Orders placed on weekends or public holidays will be processed on the next
business day.
SHIPPING TIME
Once your order has shipped, please allow approximately 4-6 business days for
delivery.
Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of
Man and the Channel Islands may take a few additional business days.
Shipping times are estimates and specific delivery dates cannot be guaranteed.
Shipping is free and tracked on every order, whichever pack you choose.
Tracked means you can follow your parcel from the moment it leaves us, and if
something goes wrong on the way to you, it's our problem to sort out rather than
yours.
ORDERING AS A GIFT
If Pinkie is a gift for a birthday, Christmas or a specific date, please order
with time to spare. Processing plus shipping typically totals 5-8 business days
from the moment you check out.
Carrier networks get noticeably busier in the weeks before Christmas, so for
holiday gifts, order early rather than late.
PACKAGING
Your cloths arrive in a resealable pack, ready to use straight away.
If you think you might use our money-back guarantee, we recommend keeping that
pack for your guarantee period. It's the easiest way to send them back, and it
keeps your spare cloths clean in a drawer in the meantime.
TRACKING YOUR ORDER
Once your order has shipped, we'll email you your tracking number.
Please allow 1-2 business days for tracking information to begin updating, as
movement may not appear until the carrier has scanned your parcel into its
network.
If you haven't received your tracking information or your tracking link isn't
working, email us and we'll look into it for you.
DELIVERY DELAYS
Occasionally, deliveries may take longer than expected due to carrier volume,
severe weather or delays at a sorting facility.
These circumstances are outside our direct control, but that doesn't mean you're
on your own.
If your order appears to be delayed, contact us and we'll follow it up with the
carrier for you.
ORDERS WITH MULTIPLE ITEMS
If your order contains more than one item, they may be shipped separately so we
don't unnecessarily delay your whole order.
You'll receive tracking information for each shipment where applicable.
CHECKING YOUR ORDER
Pinkie comes as 5, 15 or 25 cloths.
Please check the pack size on your order confirmation email as soon as it
arrives. If it's not the one you wanted, email us immediately with your order
number and we'll change it if your order hasn't been dispatched yet.
INCORRECT SHIPPING ADDRESSES
Please check your shipping address carefully before completing checkout.
There is only a short period after an order is placed in which we may be able to
change the address before it ships.
If you notice an error, email us immediately with your order number and the
correct shipping address.
RETURNS AND OUR MONEY-BACK GUARANTEE
Every Pinkie order is covered by our money-back guarantee — 30 days on the
5-cloth pack, 60 days on the 15-cloth pack and 90 days on the 25-cloth pack.
If your order arrives damaged, has something missing, or the cloths aren't what
you ordered, email us with your order number and a photo and we'll replace them
or refund you, whichever you prefer.
You don't need to write us an essay or convince us.
Full eligibility requirements and instructions can be found on our Refunds and
Returns page.
LOST, STOLEN OR DAMAGED ORDERS
If your parcel arrives damaged, appears to have been lost in transit, or tracking
shows it as delivered but you cannot locate it, contact us.
We'll investigate the issue with the carrier and work with you to get it
resolved.
For parcels marked as delivered, we recommend first checking with anyone else at
your address, around your property and with immediate neighbours, as carriers
occasionally leave parcels in a safe location without clearly recording where.
If it still can't be located, let us know and we'll take it from there.
QUESTIONS?
If you have any questions about your order, shipping or delivery, email us at
Hello@trythepinkie.com and our customer care team aims to respond within one
business day.